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441. How to market professional design services

by Jones, Gerre L.

Material type: book Book; Format: print ; Literary form: not fiction Publisher: New York, McGraw-Hill [1973]Availability: Items available for loan: Dhaka University Library [659 JOH] (3).

442. The streetcorner strategy for winning local markets : right sales, right service, right customers, right cost

by Hall, Robert E. (Robert Estle).

Material type: book Book; Format: print ; Literary form: not fiction Publisher: Austin, Texas : Performance Press, c1994Availability: Items available for loan: Dhaka University Library [658.8 HAS] (1).

443. World-class customer satisfaction

by Barsky, Jonathan D.

Material type: book Book; Format: print ; Literary form: not fiction Publisher: Burr Ridge, Ill. : Irwin Professional, c1995Online Access: Contributor biographical information Availability: Items available for loan: Dhaka University Library [658.812 BAW] (1).

444. Beyond the familiar : long-term growth through customer focus and innovation

by Barwise, Patrick; Meehan, Seán.

Material type: book Book; Format: print ; Literary form: not fiction Publisher: Hoboken, N.J. : Jossey-Bass/Wiley, 2011Online Access: Table of contents only | Publisher description | Contributor biographical information Availability: Items available for loan: Dhaka University Library [658.812 BAB] (1).

445. Customer service and support : implementing effective strategies

by Armistead, Colin G; Clark, Graham.

Material type: book Book; Format: print ; Literary form: not fiction Publisher: London : Financial Times ; Pitman, 1992Availability: Items available for loan: Dhaka University Library [658.812 ARC] (1).

446. Tales of knock your socks off service : inspiring stories of outstanding customer service

by Anderson, Kristin; Zemke, Ron.

Material type: book Book; Format: print ; Literary form: not fiction Publisher: New York : AMACOM, c1998Availability: Items available for loan: Dhaka University Library [658.812 ANT] (1).

447. Delivering knock your socks off service

by Anderson, Kristin; Zemke, Ron.

Material type: book Book; Format: print ; Literary form: not fiction Publisher: New York, N.Y. : Amacom, c1991Availability: Items available for loan: Dhaka University Library [658.812 AND] (1).

448. Handbook of services marketing & management

by Swartz, Teresa A; Iacobucci, Dawn.

Material type: book Book; Format: print Publisher: Thousand Oaks : Sage Publications, c2000Other title: Handbook of services marketing and management.Online Access: Publisher description | Table of contents only | Contributor biographical information Availability: Items available for loan: Dhaka University Library [658.8 HAN] (1).

449. Customer bonding : pathway to lasting customer loyalty

by Cross, Richard; Smith, Janet.

Material type: book Book; Format: print ; Literary form: not fiction Publisher: Lincolnwood, Ill. : NTC Business Books, c1995Availability: Items available for loan: Dhaka University Library [658.812 CRC] (1).

450. Keeping clients satisfied : make your service business more successful and profitable

by Bly, Robert W.

Material type: book Book; Format: print ; Literary form: not fiction Publisher: Englewood Cliffs, N. J. : Prentice Hall, 1993Availability: Items available for loan: Dhaka University Library [658.812 BLK] (1).

451. Managing knock your socks off service

by Bell, Chip R; Zemke, Ron.

Material type: book Book; Format: print ; Literary form: not fiction Publisher: New York : AMACOM, c1992Online Access: Table of contents Availability: Items available for loan: Dhaka University Library [658.812 BEM] (1).

452. The customer only rings once : managing telephone contact with your customers

by Cochrane, Pat.

Material type: book Book; Format: print ; Literary form: not fiction Publisher: London : Pitman, 1996Availability: Items available for loan: Dhaka University Library [658.812 COC] (1).

453. Marketing to win : strategies for building competitive advantage in service industries

by Sonnenberg, Frank K.

Material type: book Book; Format: print ; Literary form: not fiction Publisher: New York : Harper Business, c1990Availability: Items available for loan: Dhaka University Library [658.8 SOM] (1).

454. Upside-down marketing : turning your ex-customers into your best customers

by Walther, George R.

Material type: book Book; Format: print ; Literary form: not fiction Publisher: New York : McGraw-Hill, c1994Availability: Items available for loan: Dhaka University Library [658.8 WAU] (1).

455. Service management and marketing : managing the moments of truth in service competition

by Grönroos, Christian.

Material type: book Book; Format: print ; Literary form: not fiction Publisher: Lexington, Mass. : Lexington Books, c1990Online Access: Contributor biographical information | Publisher description | Table of contents only Availability: Items available for loan: Dhaka University Library [658.8 GRS] (1).

456. Customer-responsive management : the flexible advantage

by Davis, Frank W; Manrodt, Karl B.

Material type: book Book; Format: print ; Literary form: not fiction Publisher: Cambridge, MA : Blackwell Publishers, 1996Availability: Items available for loan: Dhaka University Library [658.812 DAC] (1).

457. Achieving excellence through customer service

by Tschohl, John; Franzmeier, Steve.

Material type: book Book; Format: print ; Literary form: not fiction Publisher: Englewood Cliffs, N.J. : Prentice Hall, c1991Availability: Items available for loan: Dhaka University Library [658.812 TSA] (1).

458. Winning the service game

by Schneider, Benjamin; Bowen, David Earl.

Material type: book Book; Format: print ; Literary form: not fiction Publisher: Boston, Mass. : Harvard Business School Press, c1995Availability: Items available for loan: Dhaka University Library [658.812 SCW] (1).

459. Word-of-mouth marketing

by Wilson, Jerry R.

Material type: book Book; Format: print ; Literary form: not fiction Publisher: New York : J. Wiley, c1991Availability: Items available for loan: Dhaka University Library [658.812 WIW] (1).

460. Customer intimacy : pick your partners, shape your culture, win together

by Wiersema, Fred.

Material type: book Book; Format: print ; Literary form: not fiction Publisher: Santa Monica, Calif. : Knowledge Exchange, 1996Availability: Items available for loan: Dhaka University Library [658.812 WIC] (1).

Last Updated on September 15, 2019
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