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21. Word-of-mouth marketing

by Wilson, Jerry R.

Material type: book Book; Format: print ; Literary form: not fiction Publisher: New York : J. Wiley, c1991Availability: Items available for loan: Dhaka University Library [658.812 WIW] (1).

22. Up the loyalty ladder : turning sometime customers into full-time advocates of your business

by Raphel, Murray; Raphel, Neil.

Edition: 1st ed.Material type: book Book; Format: print ; Literary form: not fiction Publisher: New York : HarperBusiness, c1995Availability: Items available for loan: Dhaka University Library [658.812 RAU] (1).

23. The customer is CEO : how to measure what your customers want--and make sure they get it

by Massnick, Forler.

Material type: book Book; Format: print ; Literary form: not fiction Publisher: New York : AMACOM, c1997Availability: Items available for loan: Dhaka University Library [658.812 MAC] (1).

24. Close to the customer : 25 management tips from the other side of the counter

by Donnelly, James H.

Material type: book Book; Format: print ; Literary form: not fiction Publisher: Homewood, Ill. : Business One Irwin, c1992Availability: Items available for loan: Dhaka University Library [658.812 DOC] (1).

25. 50 ways to close a sale (and keep the customer for life)

by Michaelson, Gerald A.

Edition: 1st ed.Material type: book Book; Format: print ; Literary form: not fiction Publisher: New York : W. Morrow, c1994Availability: Items available for loan: Dhaka University Library [658.85 MIF] (1).

26. Customer retention : an integrated process for keeping your best customers

by Lowenstein, Michael W.

Material type: book Book; Format: print ; Literary form: not fiction Publisher: Milwaukee, Wis. : ASQC Quality Press, c1995Availability: Items available for loan: Dhaka University Library [658.812 LOC] (1).

27. The customer is usually wrong!

by Jandt, Fred Edmund.

Material type: book Book; Format: print ; Literary form: not fiction Publisher: Indianapolis, IN : Park Avenue, c1995Availability: Items available for loan: Dhaka University Library [658.812 JAC] (2).

28. the Way It Is / [microform] : The Construction of Organizational Culture

by Leontiou, Janet Farrell.

Material type: book Book; Format: microfiche microfiche Publisher: [Washington, D.C.] : Distributed by ERIC Clearinghouse, 1970Availability: Items available for loan: Dhaka University Library [813.54 HUW] (1).

29. Effect of employee relations program on integration of industrial employees / [Thesis PhD]

by Ahmed, Kazi Fayz.

Material type: book Book; Format: print ; Literary form: not fiction Publisher: Dhaka : Dhaka University , 2010Availability: Items available for reference: Dhaka University Library [658.31422 AHJ] (1 ).

30. Job satisfaction : a comparative study of public and private sector commercial bank employees in Bangladesh / [PhD Thesis]

by Ahmed, Kazi Fayz.

Material type: book Book; Format: print ; Literary form: not fiction Publisher: Dhaka : University of Dhaka, 2010Availability: Items available for reference: Dhaka University Library [658.31422 AHJ] (1 ).

31. The 6 imperatives of marketing : lessons from the world's best companies

by Magrath, Allan J.

Material type: book Book; Format: print ; Literary form: not fiction Publisher: New York, NY : American Management Association, c1992Availability: Items available for reference: Dhaka University Library [658.8 MAG] (1 ).

32. Access, quality and satisfaction with care [electronic resource] : concerns of patients, providers and insurers

Material type: book Book; Format: available online remote; Literary form: not fiction Publisher: Amsterdam ; Boston : Elsevier / JAI, 2007Online Access: Click here to access online Availability: No items available

33. Impact of work environment on employees' motivation of the banking industry of Bangladesh : a study on some selected private and public banks / [PhD Thesis]

by Uddin, Md. Zia.

Material type: book Book; Format: print ; Literary form: not fiction Publisher: Dhaka : University of Dhaka, 2020Availability: Items available for reference: Dhaka University Library [331.256 ZII] (1 ).

Last Updated on September 15, 2019
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