| 000 | 00884nam a22002537a 4500 | ||
|---|---|---|---|
| 003 | BD-DhUISL | ||
| 005 | 20211207124403.0 | ||
| 008 | 130929b xxu||||| |||| 00| 0 eng d | ||
| 020 | _a9781843345701 | ||
| 040 |
_aBD-DhUISL _bENG _cBD-DhUISL |
||
| 082 |
_222 _a025.5 _bGAC |
||
| 100 | _aGannon-Leary, Pat. | ||
| 245 |
_aCustomer care : _ba training manual for library staff / _c Pat Gannon-leary and Michael D. McCarthy |
||
| 260 |
_aOxford : _bChandos publishing, _c2010. |
||
| 300 |
_axix, 242 p. : _bill., tables ; _c24 cm. |
||
| 490 | _aChandos information professional series | ||
| 504 | _aIncludes bibliographical references and index. | ||
| 521 | _aUndergraduate, Graduate and Researchers | ||
| 526 | _aBA (Hons.), MA (Regular), MA (Evening) | ||
| 650 |
_aLibraries _xCustomer services |
||
| 700 | _aMcCarthy, Michael D. | ||
| 800 | _aRuth Rikowski | ||
| 942 |
_2ddc _cBK |
||
| 999 |
_c329 _d329 |
||