Gannon-Leary, Pat.
Customer care : a training manual for library staff / Pat Gannon-leary and Michael D. McCarthy - Oxford : Chandos publishing, 2010. - xix, 242 p. : ill., tables ; 24 cm. - Chandos information professional series . - Ruth Rikowski .
Includes bibliographical references and index.
Undergraduate, Graduate and Researchers
9781843345701
Libraries--Customer services
025.5 / GAC
Customer care : a training manual for library staff / Pat Gannon-leary and Michael D. McCarthy - Oxford : Chandos publishing, 2010. - xix, 242 p. : ill., tables ; 24 cm. - Chandos information professional series . - Ruth Rikowski .
Includes bibliographical references and index.
Undergraduate, Graduate and Researchers
9781843345701
Libraries--Customer services
025.5 / GAC