000			03038cam a22005414a 4500
001			16696683
003			BD-DhUL
005			20160602163316.0
008			110314s2011 cau b 001 0 eng
010			_a 2011011130
016	7		_a101556297 _2DNLM
016	7		_a015757724 _2Uk
020			_a9780470562208 (pbk.)
020			_a047056220X (pbk.)
035			_a(OCoLC)ocn708544285
040			_cBD-DhUL _dBD-DhUL
042			_apcc
050	0	0	_aRA394.9 _b.M365 2011
060	0	0	_a2011 I-559
060	1	0	_aWX 155
082	0	0	_a362.1 _bMAR
100	1		_aMarcus, Leonard J.
245	1	0	_aRenegotiating health care : _bresolving conflict to build collaboration / _cLeonard J. Marcus, Barry C. Dorn, Eric J. McNulty.
250			_a2nd ed.
260			_aSan Francisco : _bJossey-Bass, _cc2011.
300			_axvi, 489 p. ; _c24 cm.
504			_aIncludes bibliographical references and index.
505	0		_aConflict -- Why conflict? -- Moving beyond conflict -- Setting the stage for negotiation -- Negotiation -- Interest-based negotiation -- Framing to generate options -- Reframing to spur momentum -- Walk in the woods -- Contest, resolution, and connectivity -- Positional bargaining -- Mediation, arbitration, and dispute resolution -- Meta-leadership -- Evolving health care practice -- Designing a more cohesive, better-linked health system -- Evolving with technology -- Negotiating patient -- Changing work and a changing workforce -- Shaping purpose -- Crafting the essentials -- Constructing a resilient balance.
520			_a"This practical guide to negotiation and conflict resolution in the healthcare field, reveals why unresolved conflict can hamper any organization's ability to make timely decisions and implement new strategies. It focuses on the complex interactions between those that deliver, receive, administer, and oversee health care and outlines negotiation techniques and conflict resolution approaches that can positively impact efficiency, quality of care, and patient safety. This book should be required reading for students and professionals in health services management and administration, and conflict resolution professionals working in the health care field"--Provided by publisher.
650		0	_aHealth planning _xDecision making.
650		0	_aConflict management.
650		0	_aNegotiation.
650		0	_aMedical policy _xDecision making.
650		0	_aMedical care _xDecision making.
650		0	_aConflict management _xDecision making _xCase studies.
650		0	_aNegotiation _xCase studies.
650		0	_aMedical policy _xDecision making _xCase studies.
650		0	_aMedical care _xDecision making _xCase studies.
650		0	_aHealth planning _xDecision making _xCase studies.
650	1	2	_aHealth Facility Administration.
650	2	2	_aConflict (Psychology)
650	2	2	_aInterprofessional Relations.
650	2	2	_aNegotiating.
650	2	2	_aProfessional-Patient Relations.
700	1		_aDorn, Barry C.
700	1		_aMcNulty, Eric J.
942			_2ddc _cBK
999			_c75724 _d75724