000			15218cam a2200577Ii 4500
001			ocn910662583
003			OCoLC
005			20190328114811.0
006			m o d
007			cr cnu|||unuuu
008			150604s2015 enk ob 001 0 eng d
010			_a 2015931612
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019			_a912324754
020			_a9780128004333 _q(electronic bk.)
020			_a0128004339 _q(electronic bk.)
020			_z9780124201323
020			_a0124201326
020			_a9780124201323
035			_a(OCoLC)910662583 _z(OCoLC)912324754
050		4	_aHV1451 _b.S76 2015eb
072		7	_aPOL _x027000 _2bisacsh
072		7	_aPOL _x019000 _2bisacsh
082	0	4	_a362.6 _223
100	1		_aStorlie, Timothy A., _eauthor.
245	1	0	_aPerson-centered communication with older adults : the professional provider's guide / _h[electronic resource] _cTimothy A. Storlie, Ph. D.
264		1	_aLondon, UK : _bAcademic Press, _c2015
264		4	_c�2015
300			_a1 online resource (xxii, 196 pages)
336			_atext _btxt _2rdacontent
337			_acomputer _bc _2rdamedia
338			_aonline resource _bcr _2rdacarrier
504			_aIncludes bibliographical references and index.
588	0		_aVendor-supplied metadata.
520			_aProviders serving older adults face a growing problem. Older adults are becoming increasingly dissatisfied with service quality citing deficits in provider communication and relationship skills. The author argues this dissatisfaction is largely related to three widespread issues: ageism, use of professional jargon, and age-related changes in the older adult. To address these concerns, Dr. Storlie advocates adoption of an evidence-based, person-centered approach to communication. The benefits of person-centered communication are many. They can increase older adult satisfaction with provider services, enhance mutual respect and understanding, improve accuracy of information exchanged, positively impact service outcomes, increase compliance with provider recommendations, and reduce the frustration and stress often experienced by both provider and older adult. Rare to this genre, readers are introduced to several under-explored topics within the field of communication, along with methods for applying concepts from research findings into these topics to enhance the quality of interpersonal communication. Topics include the role of mental imagery in the communication process, the influence of neurocardiology on relationships, and controversial findings from research into quantum physics. The book concludes by highlighting progress made in narrowing the interpersonal communication gap and forecasts how communications-oriented technological advances might improve quality of life for 21st century older adults and the providers who serve them. Utilizing interdisciplinary case studies to illustrate common problematic situations, this book provides detailed exercises that explain how providers can integrate person-centered communication into their practices to improve provider-older adult interactions. Written in a style designed to maximize learning, it helps providers find the information they need, understand what they read, and apply what they've learned to improve professional communication. Person-Centered Communication with Older Adults is an essential guide for today's healthcare professionals and other aging-services providers, and also for the educators who help to prepare the providers of tomorrow.
505	0	0	_gMachine generated contents note: _g1. _tProviders, Older Adults, and Communication -- _tCore Question: Why do so many older adults feel dissatisfied with the quality of their provider relationships, and how can providers reduce this dissatisfaction? -- _tIntroduction -- _tA Message to Service Providers -- _tEvery Older Adult Has a History and a Story -- Here Is Frances's -- _tThe Older Adult Wants What Every Person Wants Older Adults -- The Fastest Growing Segment of the Global Population -- _tStrain on Healthcare, Social Services Programs, and Providers -- _tThe Expanding Network of Providers of Services to Older Adults -- _tAuthor Comment: Communication -- The Common Thread -- _tThe Core Problem: Dissatisfaction with Provider Communication -- _tThe High Costs of Miscommunication and Misunderstanding -- _tPoor Communication and Stress -- _tCore Barriers to Effective Communication -- _tProfessional Reflection -- _tModel of Aging and Communication -- _tPlain Talk -- _tAuthor's Experience: My First Hospice Patient -- _tWorth Remembering -- _tConclusion -- _tList of Main Points for Preview and Review -- _tSelect Professional Journals -- _tWeb Resources -- _tReferences -- _g2. _tHow to Learn and Implement the Person-Centered Approach to Communication -- _tCore Question: How can providers learn and implement the person-centered approach to interpersonal communication? -- _tIntroduction -- The Core Problem and Five Key Recommendations -- _tFirst -- Do No Harm -- _tThe Importance of Worldview -- _tHow Personal View Influences the Communication Process -- _tPurposeful Modification of Worldview -- _tNarrative Stories Influence Physiology -- _tHow Narrative Stories Can Impact Physiology -- _tSignificance of Mental Interpretation in Forming Worldview -- _tOverall Approach for Learning to Improve Communication -- _tShaping Worldview -- _tImplementation Science -- _tProvider Motivation to Improve Communication Skills -- _tThe Next Steps -- _tProviders as Effective Communicators -- _tClear Intentions Lead to Clear Results -- _tFour-Stage Model of Mastering New Learning and/or Skills -- _tBarriers to Improving Communication with Older Adults -- _tConclusion -- _tList of Main Points for Preview and Review -- _tReferences -- _g3. _tThe Professional Relationship: The Foundation of Person-Centered Communication -- _tCore Question: How can a provider develop a respectful, person-centered relationship with an older adult? -- _tIntroduction: The Next Most Important Step -- _tCommunication Occurs within a Relationship -- _tRelationship: The Circuit for Communication -- _tProfessional Relationships and Person-Centered Philosophy -- _tDefinitions and Descriptions of Person-Centered Care -- _tPerson Centered or Provider Centered? -- _tPerson-Centered, Relationship-Based Service Delivery -- _tThe Role of Rapport in Establishing a Person-Centered Relationship -- _tThe Nature of Rapport -- _tEstablishing Rapport in an Unequal Relationship -- _tTheories of Aging and Person-Centered Communication -- _tThe Influence of Aging Theories in Establishing Rapport -- _tErik Erikson's Eight-Stage Theory of Psychosocial Development -- _tAdditional Methods for Cultivating Rapport -- _tDeepening Rapport -- _tRapport and Mirroring -- _tDon't Call Me Honey! -- _tThe Role of Deep Listening in Rapport Building -- _tPerson-Centered Mindfulness -- _tMultitasking versus Mindfulness -- _tService in the Digital Age -- _tConclusion -- _tList of Main Points for Preview and Review -- _tWeb Resources -- _tReferences -- _g4. _tNuts and Bolts of Interpersonal Communication: The Clinical Face of Service -- _tCore Question: What are the main characteristics of effective, respectful, person-centered communication? -- _tIntroduction -- _tProvider -- Older Adult Interpersonal Communication -- _tThe Two Faces of Service: Technical and Clinical -- _tProfessional Provider Communication versus Social Communication -- _tPurposeful Communication: Content and Relationship -- _tTypes of Communication: Verbal, Nonverbal, and Text-Based -- _tThe Cycle of Communication -- _tThe Three Components of the Provider-Older Adult Interaction -- _tThe Seven C's of Effective, Competent Communication -- _tWaiting and Waiting -- _tThree Special C's -- _tPerson-Centered Listening -- _tSelf-Assessment: Professional Listening -- _tEncouraging Additional Disclosure and Elaboration -- _tThe Three Types of Questions in the Provider-Older Adult Interaction -- _tSuggestions for Effective, Person-Centered Communication -- _tBarriers to Effective, Person-Centered Communication -- _tProviding Emotional Support: Helping Words, Harmful Words -- _tConcluding the Provider-Older Adult Interaction -- _tList of Main Points for Preview and Review -- _tWeb Resources -- _tReferences -- _g5. _tPerson-Centered Communication: Ageism -- the Core Problem -- _tCore Question: What is ageism, and how does it impact the older adult, the provider-older adult relationship, and the person-centered approach to communication? -- _tIntroduction -- _tAgeism -- A Formidable Expression of Bigotry -- _tConceptual Basis of Ageism: Prejudice, Stereotyping, Discrimination -- _tRoots of Ageism -- _tConsequences of Ageism -- _tAgeism is an Assault on Respect and Dignity -- _tElderspeak -- _tElder Speak: Compare and Contrast -- _tElder Abuse -- _tDetecting and Reporting Elder Abuse -- _tConclusion -- _tList of Main Points for Preview and Review -- _tWeb Resources -- _tReferences.
505	0	0	_g6. _tPerson-Centered Communication: Age-Related Changes, Cultural Challenges, and Difficult Conversations -- _tCore Question: How can the person-centered communication approach assist the provider when discussing sensitive issues with older adults, when interacting with older adults from another culture, and/or when interacting with older adults suffering from hearing loss, aphasia, or dementia? -- _tIntroduction -- _tProviders, Older Adults, and the Exchange of Information -- _tInformed Consent -- _tConfidentiality -- _tAdvance Health Care Directives -- _tCultural Barriers -- _tSuggestions for Cross-Cultural Communication -- _tAge-Related Hearing Loss and Person-Centered Communication -- _tCauses of Age-Related Hearing Loss -- _tExperience of Hearing Loss -- _tThe Teach-Back Technique -- _tGeneral Recommendations for Providers -- _tAphasia -- _tSuggestions for Communicating with Older Adults with Aphasia -- _tCommunication with Older Adults with Cognitive Impairments -- _tSuggestions for Communicating with Older Adults with Alzheimer's -- _tConclusion -- _tList of Main Points for Preview and Review -- _tWeb Resources -- _tReferences -- _g7. _tPerson-Centered Communication and Stress: The Eighth C -- Calmness -- _tCore Question: How can the person-centered communication approach help lower frustration and stress for both the provider and older adult? -- _tIntroduction: The Stress of Communication -- _tPoor Communication and Stress -- _tThe Body's Stress Response -- _tThe Experience of Stress: Fight-or-Flight or Tend-and-Befriend -- _tDefinitions of Stress -- _tThe Stress Response -- _tResilience -- _tDo No Harm Revisited -- _tProvider Stress -- _tCommunity Living, Stress, and the Older Adult -- _tStressors -- _tCommon Occupational Stressors -- _tProfessional Burnout -- _tEffects of Staff Burnout on Quality of Services -- _tStress and the Provider's Personal Plan of Care -- _tThe Key Role of Organization Administration -- _tStress Plan of Care for the Provider -- _tDefusing Stress: Eliciting the Relaxation Response -- _tTime Out for the Professional -- _tThe Stress of Commuting -- _tThe Stress of Documentation -- _tConclusion -- _tList of Main Points for Preview and Review -- _tWeb Resources -- _tReferences -- _g8. _tPerson-Centered Communication: Mental Imagery and Imagined Interactions -- _tCore Question: How can mental imagery be used to improve the quality of provider/older adult interpersonal communication? -- _tIntroduction -- _tEvidence for the Efficacy of Imagery -- _tLearning Curves and Developmental Trajectories -- _tHistorical Use of Mental Imagery -- _tContemporary Professional Applications of Mental Imagery -- _tImagery: Self-Directed or Guided, Receptive or Active -- _tProcess Imagery and End-State Imagery -- _tDaydreams, Imagined Interactions, Imaginal Communication -- _tThe Safe Place: A Staging Area for Mental Rehearsal -- _tUsing Imagery and Daydreaming to Improve Communication -- _tPhysiologic Mechanisms of Imagery and Imaginal Interactions -- _tHow to Script and Direct Mental Imagery -- _tConclusion -- _tList of Main Points for Preview and Review -- _tWeb Resources -- _tReferences -- _g9. _tNeurocardiology of Communication: The Ninth C -- Coherence -- _tCore Question: How can a provider use findings from the field of neurocardiology to enhance the person-centered, interpersonal communication process? -- _tIntroduction -- _tPathways of Connection and Communication -- _tNeurocardiology -- _tThe "Little Brain" in the Heart -- _tHeart-Brain Interaction and Interpersonal Communication -- _tHeart-Brain Intrapersonal Communication -- _tHeart Rate Variability, Human Emotions, and Coherence -- _tCoherence and Incoherence -- _tHeart-Focused Practical Applications for the Provider -- _tEnergetic Ethics -- _tConclusion -- _tList of Main Points for Preview and Review -- _tWeb Resource -- _tReferences -- _g10. _tThe Physics of Interpersonal Communication: The Tenth C -- Connection -- _tCore Question: How can a provider use information from the field of quantum physics to enhance the person-centered, interpersonal communication process? -- _tIntroduction -- _tThe Most Profound Discovery in All of Science -- _tDistance Benevolent Intention -- _tDistance Intentionality -- _tThe Central Intelligence Agency and Distance, Intention -- _tAdvances in Research into Distance Intentionality -- _tDevelopment of Quantum Mechanics and Entanglement -- _tEntanglement -- _tEntangled Human Beings -- _tThe Interaction of Consciousness and Matter -- _tBell's Theorem on Nonlocality.
505	0	0	_gNote continued: _tHuman -- Machine Interaction Anomalies -- _tEthical Concerns Revisited -- _tConclusion -- _tList of Main Points for Preview and Review -- _tWeb Resources -- _tReferences -- _g11. _tPerson-Centered Interpersonal Communications: The Future of Aging -- _tCore Question: How might a person-centered, interpersonal communication approach benefit the providers and older adults of the high-tech future? -- _tIntroduction -- _tHumanity's Family Tree: The Elders of Past, Present, and Future -- _tThe Changing Role of the Elder -- _tThe Future: Some Things Change, Some Do Not -- _tThe Five Barriers to Effective Communication -- Revisited -- _tPredictions and Forecasts -- _tGood News, Bad News: Educated Guesses -- _tA Glimpse around the Bend -- _tConclusion -- _tList of Main Points for Preview and Review -- _tWeb Resources -- _tReferences.
650		0	_aOlder people _xCommunication.
650		0	_aOlder people _xCare.
650		0	_aCommunication in medicine.
650		7	_aPOLITICAL SCIENCE _xPublic Policy _xSocial Security. _2bisacsh
650		7	_aPOLITICAL SCIENCE _xPublic Policy _xSocial Services & Welfare. _2bisacsh
650		7	_aCommunication in medicine. _2fast _0(OCoLC)fst00870205
650		7	_aOlder people _xCare. _2fast _0(OCoLC)fst01199096
650		7	_aOlder people _xCommunication. _2fast _0(OCoLC)fst01199537
655		4	_aElectronic books.
655		7	_aElectronic books. _2lcgft
776	0	8	_iPrint version: _aStorlie, Timothy A. _tPerson-centered communication with older adults : the professional provider's guide. _dAmsterdam, [Netherlands] : Academic Press, �2015 _hxxii, 195 pages _z9780124201323
856	4	0	_3ScienceDirect _uhttp://www.sciencedirect.com/science/book/9780124201323
999			_c247099 _d247099