| 000 | 00828cam a2200253 a 4500 | ||
|---|---|---|---|
| 001 | 1952443 | ||
| 003 | BD-DhUL | ||
| 005 | 20170514153026.0 | ||
| 008 | 870901s19881987ilua 001 0 eng | ||
| 010 | _a 87082609 | ||
| 040 |
_aDLC _cDLC _dDLC _dBD-DhUL |
||
| 050 | 0 | 0 |
_aHF5415.5 _b.K38 1988 |
| 082 | 0 | 0 |
_a658.812 _219 _bKAH |
| 100 | 1 | _aKatz, Bernard. | |
| 245 | 1 | 0 |
_aHow to turn customer service into customer sales / _cBernard Katz. |
| 260 |
_aLincolnwood, Ill., U.S.A. : _bNTC Business Books, _c1988. |
||
| 300 |
_a168 p. : _bill. ; _c24 cm. |
||
| 500 | _aIncludes index. | ||
| 650 | 0 | _aCustomer services. | |
| 650 | 0 | _aCustomer relations. | |
| 906 |
_a7 _bcbc _corignew _d3 _eopcn _f19 _gy-gencatlg |
||
| 942 |
_2ddc _cBK |
||
| 955 | _abx57 to be00 09-02-88; be11 to SCD 09-16-88; fe06 09-20-88fe06 9-21-88; fq29 10-11-88 | ||
| 999 |
_c195822 _d195822 |
||