| 000 | 00935cam a2200301 a 4500 | ||
|---|---|---|---|
| 001 | 1638248 | ||
| 003 | BD-DhUL | ||
| 005 | 20170205153421.0 | ||
| 008 | 961021s1996 ii a 001 0 eng | ||
| 010 | _a 96077004 | ||
| 020 | _a1880394146 | ||
| 035 | _a(OCoLC)35621329 | ||
| 040 |
_aOSW _cOSW _dDLC _dBD-DhUL |
||
| 042 | _alccopycat | ||
| 050 | 0 | 4 |
_aHF5415.5 _b.H68 1996 |
| 082 | 0 | 0 |
_a658.812 _2 _bHOW |
| 245 | 0 | 0 |
_aHow to really deliver superior customer service / _c[edited by John R. Halbrooks]. |
| 260 |
_aBoston, MA : _bInc. Magazine, _c1996. |
||
| 300 |
_axii, 268p. : _bill. ; _c24 cm. |
||
| 500 | _aIncludes index. | ||
| 650 | 0 | _aCustomer services. | |
| 650 | 0 |
_aCustomer services _xManagement. |
|
| 650 | 0 |
_aCustomer services _xManagement _xProblems, exercises, etc. |
|
| 700 | 1 | _aHalbrooks, John R. | |
| 730 | 0 | _aInc. (Boston, Mass.) | |
| 906 |
_a7 _bcbc _ccopycat _d2 _eopcn _f19 _gy-gencatlg |
||
| 942 |
_2ddc _cBK |
||
| 999 |
_c156342 _d156342 |
||