| 000 | 00845cam a2200253 a 4500 | ||
|---|---|---|---|
| 001 | 4908642 | ||
| 003 | BD-DhUL | ||
| 005 | 20161226172536.0 | ||
| 008 | 941122s1995 wiua b 001 0 eng | ||
| 010 | _a 94046192 | ||
| 020 | _a0873892577 (acidfree paper) | ||
| 040 |
_aDLC _cDLC _dDLC _dBD-DhUL |
||
| 050 | 0 | 0 |
_aHF5415.32 _b.L69 1995 |
| 082 | 0 | 0 |
_a658.812 _220 _bLOC |
| 100 | 1 |
_aLowenstein, Michael W., _d1942- |
|
| 245 | 1 | 0 |
_aCustomer retention : _ban integrated process for keeping your best customers / _cMichael W. Lowenstein. |
| 260 |
_aMilwaukee, Wis. : _bASQC Quality Press, _cc1995. |
||
| 300 |
_axxi, 179 p. : _bill. ; _c24 cm. |
||
| 504 | _aIncludes bibliographical references (p. 165-171) and index. | ||
| 650 | 0 | _aConsumer satisfaction. | |
| 650 | 0 | _aCustomer relations. | |
| 650 | 0 | _aCustomer services. | |
| 942 |
_2ddc _cBK |
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| 999 |
_c141846 _d141846 |
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