| 000 | 00596nam a22001697a 4500 | ||
|---|---|---|---|
| 003 | BD-DhUL | ||
| 005 | 20161226132212.0 | ||
| 008 | 161226s1998 ii ||||| |||| 00| 0 eng | ||
| 040 |
_aBD-DhUL _cBD-DhUL |
||
| 082 |
_a658.834 _bVAI |
||
| 100 | 1 | _a Vavra, Terry | |
| 245 | 1 | 0 |
_aImproving your measurement of customer satisfaction : _ba guide to creating,conducting analyzing and reporting customer satisfaction measurement programs / _cTerry Vavra |
| 260 |
_aNew Delhi : _bWheeler Publishing, _c1998. |
||
| 300 |
_a xviii, 490p. : _b ill. ; _c24 cm. |
||
| 650 | 0 | _aMarketing | |
| 942 |
_2ddc _cBK |
||
| 999 |
_c141446 _d141446 |
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