| 000 | 00912cam a2200253 a 4500 | ||
|---|---|---|---|
| 003 | BD-DhUL | ||
| 005 | 20161226122717.0 | ||
| 008 | 910204s1991 nyua b 001 0 eng | ||
| 010 | _a 91006845 | ||
| 020 |
_a0669269360 : _c$24.95 |
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| 040 |
_aDLC _cDLC _dDLC _dBD-DhUL |
||
| 082 | 0 | 0 |
_a658.812 _bDEH |
| 100 | 1 | _aDenton, D. Keith. | |
| 245 | 1 | 0 |
_aHorizontal management : _bbeyond total customer satisfaction / _cD. Keith Denton. |
| 260 |
_aNew York : _bLexington Books, _cc1991. |
||
| 300 |
_ax, 211 p. : _bill. ; _c25 cm. |
||
| 504 | _aIncludes bibliographical references and index. | ||
| 650 | 0 | _aTeams in the workplace. | |
| 650 | 0 |
_aManagement _xEmployee participation. |
|
| 650 | 0 | _aCustomer relations. | |
| 906 |
_a7 _bcbc _corignew _d1 _eocip _f19 _gy-gencatlg |
||
| 942 |
_2ddc _cBK |
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| 955 | _apc17 to ea00 02-04-91; ea36 to SCD 02-04-91; fe07 02-05-91; fp22 02-07-91; CIP ver. nb07 12-17-91 | ||
| 999 |
_c141388 _d141388 |
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