| 000 | 00550nam a22001817a 4500 | ||
|---|---|---|---|
| 003 | BD-DhUL | ||
| 005 | 20161226121903.0 | ||
| 008 | 161226s2008 ii a|||| |||| 001 0 eng d | ||
| 040 | _cBD-DhUL | ||
| 082 |
_a658.812 _bRAC |
||
| 100 | 1 | _aRai, Alok Kumar | |
| 245 | 1 | 0 |
_aCustomer relationship management : _bconcepts and cases / _cAlok Kumar Rai. |
| 260 |
_aNew Delhi : _bPHI Learning, _c2009. |
||
| 300 |
_a xvi, 247 p. : _b ill. ; _c24 cm. |
||
| 504 | _aIncludes bibliographical references and indexes. | ||
| 650 | 4 | _aManagement | |
| 942 |
_2ddc _cBK |
||
| 999 |
_c141382 _d141382 |
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