| 000 | 01025cam a2200253 a 4500 | ||
|---|---|---|---|
| 003 | BD-DhUL | ||
| 005 | 20161226105616.0 | ||
| 008 | 951208s1996 maua b 001 0 eng | ||
| 010 | _a 95051325 | ||
| 020 | _a1557865051 | ||
| 040 |
_aDLC _cDLC _dDLC _dDLC _dBD-DhUL |
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| 082 | 0 | 0 |
_a658.812 _bDAC |
| 100 | 1 | _aDavis, Frank W. | |
| 245 | 1 | 0 |
_aCustomer-responsive management : _bthe flexible advantage / _cFrank W. Davis, Karl B. Manrodt. |
| 260 |
_aCambridge, MA : _bBlackwell Publishers, _c1996. |
||
| 300 |
_axvii, 416 p. : _bill. ; _c22 cm. |
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| 504 | _aIncludes bibliographical references and index. | ||
| 650 | 0 |
_aCustomer services _xManagement. |
|
| 650 | 0 | _aConsumer satisfaction. | |
| 700 | 1 |
_aManrodt, Karl B. _ejt. aut. |
|
| 906 |
_a7 _bcbc _corignew _d1 _eocip _f19 _gy-gencatlg |
||
| 942 |
_2ddc _cBK |
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| 955 | _apc17 to sa00 12-08-95; se40 12-08-95 holding for info; se40 rec'd info 12-12-95; se55 12-12-95; se50 12-13-95;aa05 12-15-95; bk rec'd, to CIP ver. ps15 05-16-01; CIP ver pv00 06-01-01 to BCCD | ||
| 999 |
_c141317 _d141317 |
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