| 000 | 01130cam a22002894a 4500 | ||
|---|---|---|---|
| 001 | 13642408 | ||
| 003 | BD-DhUL | ||
| 005 | 20161226104947.0 | ||
| 008 | 040701s2006 maua b 001 0 eng | ||
| 010 | _a 2004055202 | ||
| 020 | _a0072982306 (alk. paper) | ||
| 040 |
_aDLC _cDLC _dDLC _dBD-DhUL |
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| 042 | _apcc | ||
| 082 | 0 | 0 |
_a658.8 _222 _bFIS |
| 100 | 1 | _aFitzsimmons, James A. | |
| 245 | 1 | 0 |
_aService management : _boperations, strategy, and information technology / _cJames A. Fitzsimmons, Mona J. Fitzsimmons. |
| 250 | _a5th ed. | ||
| 260 |
_aBoston : _bMcGraw-Hill/Irwin, _c2006. |
||
| 300 |
_axiv, 605 p. : _bill. ; _c27 cm. + _e1 CD-ROM (4 3/4 in.) |
||
| 504 | _aIncludes bibliographical references and indexes. | ||
| 650 | 0 |
_aService industries _xManagement. |
|
| 700 | 1 | _aFitzsimmons, Mona J. | |
| 830 | 0 | _aIrwin/McGraw-Hill series in operations and decision sciences. | |
| 856 | 4 | 1 |
_3Table of contents only _uhttp://www.loc.gov/catdir/enhancements/fy0668/2004055202-t.html |
| 942 |
_2ddc _cBK |
||
| 955 |
_apc20 2004-07-01 to SSCD _ise45 2004-07-01 _aaa19 2004-07-02 _aps07 2005-03-07 1 copy rec'd., to CIP ver. |
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| 999 |
_c141312 _d141312 |
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