| 000 | 01156cam a2200277 a 4500 | ||
|---|---|---|---|
| 001 | 2453801 | ||
| 003 | BD-DhUL | ||
| 005 | 20161226103411.0 | ||
| 008 | 891017s1990 maua b 001 0 eng | ||
| 010 | _a 89029201 | ||
| 020 | _a0669200352 (alk. paper) | ||
| 040 |
_aDLC _cDLC _dDLC _dBD-DhUL |
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| 082 | 0 | 0 |
_a658.8 _bGRS |
| 100 | 1 |
_aGrönroos, Christian. _d1947- |
|
| 245 | 1 | 0 |
_aService management and marketing : _bmanaging the moments of truth in service competition / _cChristian Grönroos. |
| 260 |
_aLexington, Mass. : _bLexington Books, _cc1990. |
||
| 300 |
_axxii, 298 p. : _bill. ; _c23 cm. |
||
| 440 | 0 | _aIssues in organization and management series | |
| 504 | _aIncludes bibliographical references p. 277-291 and index. | ||
| 650 | 0 |
_aService industries _xMarketing. |
|
| 650 | 0 | _aCustomer services. | |
| 856 | 4 | 2 |
_3Contributor biographical information _uhttp://www.loc.gov/catdir/enhancements/fy0607/89029201-b.html |
| 856 | 4 | 2 |
_3Publisher description _uhttp://www.loc.gov/catdir/enhancements/fy0607/89029201-d.html |
| 856 | 4 | 1 |
_3Table of contents only _uhttp://www.loc.gov/catdir/enhancements/fy0607/89029201-t.html |
| 942 |
_2ddc _cBK |
||
| 999 |
_c141298 _d141298 |
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