000			01357cam a22003494a 4500
001			11784690
003			BD-DhUL
005			20161222195122.0
008			990903s2000 caua b 1 eng
010			_a 99006902
020			_a0761916113 (acidfree paper)
020			_a0761916121 (pbk. : acidfree paper)
040			_aDLC _cDLC _dBD-DhUL
042			_apcc
050	0	0	_aHD9980.5 _b.H36 2000
082	0	0	_a658.8 _bHAN
245	1	0	_aHandbook of services marketing & management / _cTeresa A. Swartz, Dawn Iacobucci, editors.
246	3		_aHandbook of services marketing and management
260			_aThousand Oaks : _bSage Publications, _cc2000.
300			_aix, 521 p. : _bill. ; _c27 cm.
504			_aIncludes bibliographical references and indexes.
650		0	_aService industries _xMarketing.
650		0	_aService industries _xManagement.
650		0	_aCustomer services _xMarketing.
650		0	_aCustomer services _xManagement.
700	1		_aSwartz, Teresa A.
700	1		_aIacobucci, Dawn.
856	4	2	_3Publisher description _uhttp://www.loc.gov/catdir/enhancements/fy0656/99006902-d.html
856	4	1	_3Table of contents only _uhttp://www.loc.gov/catdir/enhancements/fy0656/99006902-t.html
856	4	2	_3Contributor biographical information _uhttp://www.loc.gov/catdir/enhancements/fy0801/99006902-b.html
942			_2ddc _cBK
999			_c141205 _d141205