| 000 | 00683cam a2200229 a 4500 | ||
|---|---|---|---|
| 001 | 600484 | ||
| 003 | BD-DhUL | ||
| 005 | 20161222194431.0 | ||
| 008 | 910513s1991 nyua b 000 0 eng | ||
| 010 | _a 91053048 | ||
| 020 | _a0814477771 | ||
| 040 |
_aDLC _cDLC _dDLC _dBD-DhUL |
||
| 082 | 0 | 0 |
_a658.812 _bAND |
| 100 | 1 |
_aAnderson, Kristin. _d1962- |
|
| 245 | 1 | 0 |
_aDelivering knock your socks off service / _cKristin Anderson and Ron Zemke. |
| 260 |
_aNew York, N.Y. : _bAmacom, _cc1991. |
||
| 300 |
_avii, 136 p. : _bill. ; _c23 cm. |
||
| 504 | _aIncludes bibliographical references p. 133-134. | ||
| 650 | 0 | _aCustomer services. | |
| 700 | 1 | _aZemke, Ron. | |
| 942 |
_2ddc _cBK |
||
| 999 |
_c141199 _d141199 |
||