| 000 | 00778cam a2200241 a 4500 | ||
|---|---|---|---|
| 001 | 1853950 | ||
| 003 | BD-DhUL | ||
| 005 | 20161222194113.0 | ||
| 008 | 920225s1992 enk b 001 0 eng d | ||
| 020 | _a0273032739 | ||
| 035 | _a1853950 | ||
| 040 |
_aNZOC _beng _cNZOC _dABN-SNR _dBD-DhUL |
||
| 082 | 0 |
_a658.812 _bARC |
|
| 100 | 1 | _aArmistead, Colin G. | |
| 245 | 1 | 0 |
_aCustomer service and support : _bimplementing effective strategies / _cColin G. Armistead and Graham Clark. |
| 260 |
_aLondon : _bFinancial Times ; _bPitman, _c1992. |
||
| 300 |
_ax, 290 p. ; _c23 cm. |
||
| 504 | _aIncludes bibliographical references p. 280-283 and index. | ||
| 650 | 0 |
_aCustomer services _xManagement. |
|
| 650 | 0 | _aConsumer satisfaction. | |
| 700 | 1 | _aClark, Graham. | |
| 942 |
_2ddc _cBK |
||
| 999 |
_c141195 _d141195 |
||