| 000 | 00801pam a2200241 a 4500 | ||
|---|---|---|---|
| 001 | 1143166 | ||
| 003 | BD-DhUL | ||
| 005 | 20161221193931.0 | ||
| 008 | 950421s1995 cau 000 0 eng | ||
| 010 | _a 95018225 | ||
| 020 | _a1887089012 | ||
| 040 |
_aDLC _cDLC _dDLC _dBD-DhUL |
||
| 082 | 0 | 0 |
_a658.8 _bBUK |
| 100 | 1 | _aBurwash, Peter. | |
| 245 | 1 | 4 |
_aThe key to great leadership : _brediscovering the principles of outstanding service : lessons from the front lines of the world's best service companies / _cPeter Burwash. |
| 260 |
_aBadger, CA : _bTorchlight, _cc1995. |
||
| 300 |
_a145 p. ; _c22 cm. |
||
| 650 | 0 |
_aService industries _xManagement. |
|
| 650 | 0 |
_aService industries _xCustomer services. |
|
| 650 | 0 | _aLeadership. | |
| 700 | 1 |
_aBurwash, Peter. _tWho cares? |
|
| 942 |
_2ddc _cBK |
||
| 999 |
_c140466 _d140466 |
||