000			01672cam a2200289 a 4500
001			1689555
003			BD-DhUL
005			20161221192029.0
008			940526s1993 enka 001 0 eng
020			_a0273601687 _c$55.65
035			_a1689555
040			_aTOC _beng _cTOC _dSUSA _dBD-DhUL
082	0	0	_a658.562 _220 _bBEB
100	1		_aBendell, A.
245	1	0	_aBenchmarking for competitive advantage / _cTony Bendell, Louise Boulter, and John Kelly.
260			_aLondon : _bFinancial Times : _bPitman Pub., _c1998.
300			_a247 p. : _bill. ; _c24 cm.
440		0	_aFinancial Times/Pitman Publishing series
500			_aIncludes index.
505	0		_a1. So what's so special about Benchmarking? -- 2. Total Quality Management, business processes and the need for external comparisons -- 3. The pre-history of Benchmarking -- 4. The Birth of Benchmarking - the Xerox approach -- 5. What it's all about - The Benchmarking process -- 6. Internal Benchmarking -- 7. External Benchmarking and how to do it -- 8. Benchmarking in the public sector -- 9. Benchmarking in other difficult areas - R & D, Design and the Creative Service Sector -- 10. Relationship to International Awards criteria -- 11. Fighting your way through the hype - some simple 'do's' and 'don'ts' --12. Summary of Benchmarking approaches and experiences -- 13. The future of Benchmarking -- 14. Assessing your starting point and building an Action Plan.
650		0	_aBenchmarking (Management)
650		0	_aBenchmarking (Management) _xCase studies.
700	1		_aKelly, John E., _d1952-
700	1		_aBoulter, Louise.
730	0		_aFinancial times (London, England)
942			_2ddc _cBK
999			_c140446 _d140446