000 00781cam a22002654a 4500
001 12801367
003 BD-DhUL
005 20161221184114.0
008 020604s2003 njua 000 0 eng
010 _a 2002074916
020 _a0130993069
020 _a9788131732274
040 _aDLC
_cDLC
_dDLC
_dBD-DhUL
042 _apcc
082 0 0 _a658.4013
_221
_bTOT
245 0 0 _aTotal quality management /
_cDale H. Besterfield ... [et al.].
250 _arev. ed.
260 _aUpper Saddle River, N.J. :
_bPrentice Hall,
_c2011.
300 _axix, 588 p. :
_bill. ;
_c24 cm.
365 _aUSD
_b123.60
504 _aIncludes bibliographical references (p. 631-633) and index.
650 0 _aTotal quality management.
700 1 _aBesterfield, Dale H.
942 _2ddc
_cBK
999 _c140396
_d140396