| 000 | 00904cam a2200289 a 4500 | ||
|---|---|---|---|
| 001 | 2447561 | ||
| 003 | BD-DhUL | ||
| 005 | 20161221182208.0 | ||
| 008 | 890525s1990 ilua b 001 0 eng | ||
| 010 | _a89035045 | ||
| 020 | _a155623239X | ||
| 035 | _a2447561 | ||
| 040 |
_aLC _beng _cLC _dLC _dBD-DhUL |
||
| 043 | _an-us--- | ||
| 082 | 0 | 4 |
_a658.4012 _bSHS |
| 100 | 1 |
_aShaw, John C. _q(John Clark), _d1933- |
|
| 245 | 1 | 4 |
_aThe service focus : _bdeveloping winning game plans for service companies / _cJohn C. Shaw. |
| 260 |
_aHomewood, Ill. : _bDow Jones-Irwin, _cc1990. |
||
| 300 |
_axiii, 262 p. : _bill. ; _c24 cm. |
||
| 500 | _aIncludes index. | ||
| 504 | _aIncludes bibliographical references. | ||
| 505 | 0 | _aIncludes index. | |
| 650 | 0 |
_aService industries _zUnited States _xManagement. |
|
| 650 | 0 |
_aStrategic planning _zUnited States. |
|
| 942 |
_2ddc _cBK |
||
| 984 |
_aANL _c658.4012 S534 |
||
| 999 |
_c140359 _d140359 |
||