000 01284pam a2200289 a 4500
003 BD-DhUL
005 20161219114754.0
008 850416s1985 enka b 001 0 eng
010 _a 85009339
020 _a0471908010
040 _aDLC
_cDLC
_dDLC
_dBD-DhUL
082 0 0 _a658
_bOPE
245 0 0 _aOperations management in service industries and the public sector :
_btext and cases /
_cChristopher Voss ... [et al.].
260 _aChichester ;
_aNew York :
_bWiley,
_cc1985.
300 _aix, 318 p. :
_bill. ;
_c23 cm.
504 _aIncludes bibliographies and indexes.
650 0 _aService industries
_zUnited States
_xManagement
_xCase studies.
650 0 _aService industries
_zGreat Britain
_xManagement
_xCase studies.
650 0 _aSocial work administration
_zUnited States
_xCase studies.
650 0 _aSocial work administration
_zGreat Britain
_xCase studies.
700 1 _aVoss, Christopher.
856 4 2 _3Contributor biographical information
_uhttp://www.loc.gov/catdir/bios/wiley041/85009339.html
856 4 2 _3Publisher description
_uhttp://www.loc.gov/catdir/description/wiley032/85009339.html
856 4 _3Table of Contents
_uhttp://www.loc.gov/catdir/toc/onix02/85009339.html
906 _a7
_bcbc
_corignew
_d1
_eocip
_f19
_gy-gencatlg
942 _2ddc
_cBK
999 _c137725
_d137725