000			01842cam a2200289 a 4500
001			2489076
003			BD-DhUL
005			20161218171030.0
008			911205s1992 ilu 001 0 eng
010			_a 91044281
020			_a1556237049
040			_aDLC _cDLC _dDLC _dBD-DhUL
050	0	0	_aHD62.15 _b.C54 1992
082	0	0	_a658 _220 _bCLF
100	1		_aClemmer, Jim _d1956-
245	1	0	_aFiring on all cylinders : _bthe service/quality system for high-powered corporate performance / _cJim Clemmer with Barry Sheehy and Achieve International/Zenger Miller Associates.
260			_aHomewood, Ill. : _bBusiness One Irwin, _cc1992.
300			_axvii, 392 p. : _c24 cm.
504			_aIncludes bibliographical references (p. 347-377) and index.
505	0		_aThe service/quality revolution -- What is "service/quality"? -- Richochets, recoveries, and bridges -- Dysfunctional assumptions -- A new organizational paradigm -- At the service/quality crossroads -- Cylinder one : signaling commitment -- Cylinder two : listening to internal/external customers -- Cylinder three : education and awareness -- Cylinder four : hiring and orienting -- Developing the skills to go the distance -- Cylinder five : personal skills -- Cylinder six : coaching skills -- Cylinder seven : team skills -- Cylinder eight : systems -- Cylinder nine : reward and recognition -- Cylinder 10 : improvement activities -- Cylinder 11 : standards and measures -- Cylinder 12 : marketing strategies -- Deployment : infrastructure, planning and reporting, and assigned responsibilities -- Getting it together -- Let's end with your beginning.
650		0	_aTotal quality management.
650		0	_aCustomer services.
650		0	_aExecutive ability.
700	1		_aSheehy, Barry
906			_a7 _bcbc _corignew _d1 _eocip _f19 _gy-gencatlg
942			_2ddc _cBK
999			_c137272 _d137272