@book{9241,
	author = {Bhat, U. Narayan,},
	title = {Queueing and related models /},
	publisher = {Oxford University Press,},
	year = {1992.},
	series = {Oxford statistical science series},
	address = {Oxford :},
	note = {Includes index.},
	url = {http://www.loc.gov/catdir/enhancements/fy0636/92009725-d.html}
}