@book{9187,
	author = {Gross, Donald. and Harris, Carl M.,},
	title = {Fundamentals of queueing theory /},
	publisher = {Wiley,},
	year = {1985.},
	address = {New York :},
	edition = {2nd ed.},
	note = {Includes indexes.},
	url = {http://www.loc.gov/catdir/enhancements/fy0607/84021011-b.html}
}