Public sector managerial effectiveness : theory and practice in the National Health Service / Hugh Flanagan and Peter Spurgeon. Flanagan, Hugh. 1948- Spurgeon, P. (Peter) National health services Great Britain Administration. Organizational effectiveness. 362.10941 20 FLP Includes bibliographical references p. 116-121 and index. Buckingham ; Bristol, PA, USA : Open University Press, 1996. 1996. 1996 Text vi, 128 p. : eng Great Britain