03038cam a22005414a 4500 16696683 BD-DhUL 20160602163316.0 110314s2011 cau b 001 0 eng 2011011130 101556297 DNLM 015757724 Uk 9780470562208 (pbk.) 047056220X (pbk.) (OCoLC)ocn708544285 BD-DhUL BD-DhUL pcc RA394.9 .M365 2011 2011 I-559 WX 155 362.1 MAR Marcus, Leonard J. Renegotiating health care : resolving conflict to build collaboration / Leonard J. Marcus, Barry C. Dorn, Eric J. McNulty. 2nd ed. San Francisco : Jossey-Bass, c2011. xvi, 489 p. ; 24 cm. Includes bibliographical references and index. Conflict -- Why conflict? -- Moving beyond conflict -- Setting the stage for negotiation -- Negotiation -- Interest-based negotiation -- Framing to generate options -- Reframing to spur momentum -- Walk in the woods -- Contest, resolution, and connectivity -- Positional bargaining -- Mediation, arbitration, and dispute resolution -- Meta-leadership -- Evolving health care practice -- Designing a more cohesive, better-linked health system -- Evolving with technology -- Negotiating patient -- Changing work and a changing workforce -- Shaping purpose -- Crafting the essentials -- Constructing a resilient balance. "This practical guide to negotiation and conflict resolution in the healthcare field, reveals why unresolved conflict can hamper any organization's ability to make timely decisions and implement new strategies. It focuses on the complex interactions between those that deliver, receive, administer, and oversee health care and outlines negotiation techniques and conflict resolution approaches that can positively impact efficiency, quality of care, and patient safety. This book should be required reading for students and professionals in health services management and administration, and conflict resolution professionals working in the health care field"--Provided by publisher. Health planning Decision making. Conflict management. Negotiation. Medical policy Decision making. Medical care Decision making. Conflict management Decision making Case studies. Negotiation Case studies. Medical policy Decision making Case studies. Medical care Decision making Case studies. Health planning Decision making Case studies. Health Facility Administration. Conflict (Psychology) Interprofessional Relations. Negotiating. Professional-Patient Relations. Dorn, Barry C. McNulty, Eric J. ddc BK 75724 75724 0 0 ddc 0 362_100000000000000_MAR 0 NFIC 128411 DUL DUL GEN 2016-06-02 Purchased 362.1 MAR 477092 2016-06-02 2016-06-02 BK