Renegotiating health care : resolving conflict to build collaboration / Leonard J. Marcus, Barry C. Dorn, Eric J. McNulty. Marcus, Leonard J. Dorn, Barry C. McNulty, Eric J. Health planning Decision making. Conflict management. Negotiation. Medical policy Decision making. Medical care Decision making. Conflict management Decision making Case studies. Negotiation Case studies. Medical policy Decision making Case studies. Medical care Decision making Case studies. Health planning Decision making Case studies. Health Facility Administration. Conflict (Psychology) Interprofessional Relations. Negotiating. Professional-Patient Relations. RA394.9 .M365 2011 362.1 MAR Includes bibliographical references and index. "This practical guide to negotiation and conflict resolution in the healthcare field, reveals why unresolved conflict can hamper any organization's ability to make timely decisions and implement new strategies. It focuses on the complex interactions between those that deliver, receive, administer, and oversee health care and outlines negotiation techniques and conflict resolution approaches that can positively impact efficiency, quality of care, and patient safety. This book should be required reading for students and professionals in health services management and administration, and conflict resolution professionals working in the health care field"--Provided by publisher. San Francisco : Jossey-Bass, c2011. c2011. 2011 Text xvi, 489 p. ; eng