Unlocking e-government potential : concepts, cases and practical insights / Subhash Bhatnagar. Bhatnagar, Subhash Internet in public administration. JF1525.A8 B435 2009 352.3 22 BHU Includes bibliographical references and index. New Delhi, India : Thousand Oaks, Calif. : SAGE, 2009. 2009. 2009 Text xxii, 351 p. : http://www.columbia.edu/cgi-bin/cul/resolve?clio10851903 eng SAGE Knowledge - A-Z List License restrictions may limit access.