@book{74551,
	author = {Milner, Eileen M.,},
	title = {Managing information and knowledge in the public sector /},
	publisher = {Routledge,},
	year = {2000.},
	address = {London ;},
	url = {http://www.loc.gov/catdir/enhancements/fy0649/00020795-d.html}
}