@book{65880,
	author = {Croxford, Hugh. and Abramson, Frank.},
	title = {The art of better retail banking :},
	publisher = {J. Wiley & sons,},
	year = {c2005.},
	address = {Chichester, West Sussex, England ;},
	url = {http://www.loc.gov/catdir/toc/ecip054/2004027085.html}
}