01940cam a22002894a 45000010008000000030008000080050017000160080041000330100017000740200015000910350023001060350017001290400036001460420008001820820023001901000023002132450095002362600043003313000035003745040064004095050244004735200831007176500023015486500033015716500035016046500011016394332852BD-DhUL20160516162742.0030827s2004    nyua     b    001 0 eng    a  2003060964  a1403911266  a(OCoLC)ocm52962825  a(NNC)4332852  aDLCcDLCdC#PdOrLoB-BdBD-DhUL  apcc00a332.12068222bDIF1 aDiVanna, Joseph A.14aThe future of retail banking :bdelivering value to global customers /cJoseph A. DiVanna.  aNew York :bPalgrave Macmillan,c2004.  axiii, 178 p. :bill. ;c24 cm.  aIncludes bibliographical references (p. 174-176) and index.00gCh. 1.tThe Nature of Banking and its Future -- gCh. 2.tGetting There: Thinking Ahead -- gCh. 3.tBeing There: Preparing for the Future -- gCh. 4.tCompeting There: Competing With New Rules -- gCh. 5.tConclusion: Synergistic Banking.1 a"This book argues that traditional retail banks are at risk of becoming non-competitive in a global marketplace unless they re-establish a value proposition designed from a customer perspective. The author develops a view in which retail banking future is an evolutionary process which must balance the need to achieve economies of scale and scope while incorporating local customer values. This book looks at financial institutions from all parts of the globe in order to address the current trends influencing competition, including globalization, market structure, technology and demographics, and how these will affect companies and their organization, business opportunities, revenue streams, branding and customer behaviour. It also shows banks how to develop strategic initiatives for future competition."--BOOK JACKET. 0aBanks and banking. 0aFinancial services industry. 0aCustomer servicesxManagement. 0aValue.