Collaborative approaches to resolving conflict / Myra Warren Isenhart ; Michael Spangle. Isenhart, Myra Warren. Spangle, Michael. jt. at. Conflict management. Dispute resolution (Law) 303.6/9 21 ISC Includes bibliographical references and index. Thousand Oaks, Calif. : Sage Publications, c2000. c2000. 2000 Text xiv, 242 p. : eng