@book{51816,
	author = {West, Richard and Turner, Lynn H. },
	title = {Understanding Interpersonal Communication : },
	publisher = {Thomson, },
	year = {2006},
	address = {London :},
	note = {Includes Index. },
	url = {http://www.eric.ed.gov/contentdelivery/servlet/ERICServlet?accno=ED393127}
}