@book{38078,
	author = {Kramer, Roderick M.},
	title = {Restoring trust in organizations and leaders},
	publisher = {Oxford University Press,},
	year = {2012.},
	address = {New York ;},
	url = {http://dx.doi.org/10.1093/acprof:oso/9780199756087.001.0001}
}