@book{37657,
	author = {Hall, Mark, and Purcell, John,},
	title = {Consultation at work},
	publisher = {Oxford University Press,},
	year = {c2012.},
	address = {Oxford :},
	url = {http://dx.doi.org/10.1093/acprof:oso/9780199605460.001.0001}
}