Taming information technology [electronic resource] : lessons from studies of system administrators / Eser Kandogan ... [et al.]. Kandogan, Eser. Information resources management. Information technology Management. T58.64 .T24 2012 004.068 23 Includes bibliographical references and index. Description based on print version record. This text tells the story of system administration through the narratives of real system administrators. It documents dynamic systems of people and machines, of specialists working together to tame information technology infrastructures, developing their own tools and practices over time to create productive work environments. Oxford : Oxford University Press, c2012. c2012. 2012 Text 1 online resource (xi, 297 p.) : http://dx.doi.org/10.1093/acprof:oso/9780195374124.001.0001 eng Series in human-technology interaction Series in human-technology interaction.