@book{36951,
	author = {Kandogan, Eser.},
	title = {Taming information technology},
	publisher = {Oxford University Press,},
	year = {c2012.},
	series = {Series in human-technology interaction},
	address = {Oxford :},
	url = {http://dx.doi.org/10.1093/acprof:oso/9780195374124.001.0001}
}