@book{26850,
	author = {Angell, David. and Heslop, Brent D.},
	title = {The elements of e-mail style :},
	publisher = {Addison-Wesley Pub.},
	year = {c1994.},
	address = {Reading, Mass. :},
	note = {Includes index.},
	url = {http://lcweb.loc.gov/catdir/toc/93-49717.html}
}