Smart service management : design guidelines and best practices/ Edited by Maria Maleshkova, Niklas Kuhl, Phillip Jussen Maleshkova, Maria ed. Kuhl, Niklas ed. Jussen, Phillip ed. 658.5 SMA Includes bibliographical references Cham : Springer, 2020. 2020. 2020 Text xiv, 227 p. : eng