00855nam a22002537a 4500 BD-DhUL 20241002160442.0 210215s2018 nyua|||| b||| 001 0 eng 9780078112102 (hbk) BD-DhUL BD-DhUL 658.8 ZES Zeithaml, Valarie A. Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler. 7th ed. New York : McGraw-Hill Education, 2018. xxviii, 514 p. : ill. ; 26 cm. USD 249.95 Includes bibliographical references and index. Service industries Marketing. Customer services. Bitner, Mary Jo. jt. aut. Gremler, Dwayne D. jt. aut. ddc BK 253747 253747 0 0 ddc 0 658_800000000000000_ZES 0 NFIC 387029 DUL DUL GEN 2020-03-19 Purchased 658.8 ZES 519241 2021-02-15 1 2021-02-15 BK Marketing 0 0 ddc 0 658_800000000000000_ZES 0 NFIC 387030 DUL DUL GEN 2020-03-19 Purchased 658.8 ZES 519242 2021-02-15 2 2021-02-15 BK Marketing 0 0 ddc 0 658_800000000000000_ZES 0 NFIC 387031 DUL DUL GEN 2020-03-19 Purchased 658.8 ZES 519243 2021-02-15 3 2021-02-15 BK Marketing 0 0 ddc 0 658_800000000000000_ZES 0 NFIC 392975 DUL DUL GEN 2021-11-09 Purchased 658.8 ZES 524609 2022-08-21 5 2022-08-21 BK Marketing 0 0 ddc 0 658_800000000000000_ZES 0 NFIC 393335 DUL DUL GEN 2021-11-09 Purchased 658.8 ZES 524608 2022-09-07 4 2022-09-07 BK Marketing 0 0 ddc 0 658_800000000000000_ZES 0 NFIC 393498 DUL DUL GEN 2022-07-21 Purchased 658.8 ZES 525501 2022-09-15 6 2022-09-15 BK Marketing 0 0 ddc 0 658_800000000000000_ZES 0 NFIC 393499 DUL DUL GEN 2022-07-21 Purchased 658.8 ZES 525502 2022-09-15 7 2022-09-15 BK tr. to Marketing 0 0 ddc 0 658_800000000000000_ZES 0 NFIC 400265 DUL DUL GEN 2024-09-19 Purchased 658.8 ZES 530875 2024-09-19 8 2024-09-19 BK Banking & Insurance 0 0 ddc 0 658_800000000000000_ZES 0 NFIC 400266 DUL DUL GEN 2024-09-19 Purchased 658.8 ZES 530876 2024-09-19 9 2024-09-19 BK Banking & Insurance