@book{247363,
	author = {Liebowitz, Jay,},
	title = {Successes and failures of knowledge management / },
	publisher = {Morgan Kaufmann is an imprint of Elsevier,},
	year = {2016.},
	address = {Cambridge, MA :},
	note = {Includes index.},
	url = {http://www.sciencedirect.com/science/book/9780128051870}
}