@book{247215,
	author = {Grandbois, Yvonne de,},
	title = {Service science and the information professional / },
	publisher = {Chandos Publishing is an imprint of Elsevier,},
	year = {2015.},
	series = {Chandos Information Professional Series},
	address = {Stanton Harcourt :},
	note = {Includes index.},
	url = {http://www.sciencedirect.com/science/book/9781843346494}
}