TY  - BOOK
AU  - Vilanilam, J. V.
TI  - More effective communication : a manual for professionals / 
SN  - 9788170368
U1  - 658.45 
PY  - 2000///;2013
CY  - New Delhi : 
PB  - Response
N1  - Bibliography: p. 218
Includes bibliographical references and index
ER  -