Customer relationship management in financial services : a study on some selected private commercial banks in Bangladesh / Mohammed Masum Iqbal. Iqbal, Mohammed Masum Customer relations Banks and banking - Bangladesh 658.812 IQC Thesis (Ph.D.)--Department of Banking and Insurance, University of Dhaka, Session: 2012-2013. Includes bibliographical references Dhaka : University of Dhaka, 2017 2017 2017 Text [1], xxiv, 292 p. : eng