@book{236767,
	author = {Payne, Adrian, and Frow, Pennie,},
	title = {Strategic Customer Management :},
	publisher = {Cambridge University Press,},
	year = {2013.},
	address = {Cambridge :},
	note = {Title from publisher's bibliographic system (viewed on 09 Oct 2015).},
	url = {http://dx.doi.org/10.1017/CBO9781139057417}
}