@book{222755,
	author = {Phan, Le Ha,},
	title = {Voices, identities, negotiations, and conflicts},
	publisher = {Emerald,},
	year = {2011.},
	series = {Studies in writing,},
	address = {Bingley, U.K. :},
	url = {http://www.emeraldinsight.com/1572-6304/23}
}