@book{207962,
	author = {Bliss, Jeanne.},
	title = {Chief customer officer 2.0 : how to build your customer-driven growth engine /},
	publisher = {John Wiley & Sons, Inc.,},
	year = {[2015]},
	address = {Hoboken, New Jersey :},
	note = {Includes index.},
	url = {http://onlinelibrary.wiley.com/book/10.1002/9781119154853}
}