@book{207023,
	author = {Girling, Philippa.},
	title = {Operational risk management : a complete guide to a successful operational risk framework /},
	publisher = {Wiley,},
	year = {©2013.},
	series = {Wiley finance series},
	address = {Hoboken :},
	url = {http://onlinelibrary.wiley.com/book/10.1002/9781118755754}
}